Frequently Asked Questions




Camber vs. Early Rise vs. Dual Rocker [Back to Top]

All of our skis have twin tips orginating from our freestyle background.

Camber (FRC, RAIR)

Early Rise, camber underfoot (FX, Vixen)

Dual Rocker (Powchickawowwow)





Do I need to wax or tune my new skis/snowboard? [Back to Top]

All High Society products come out of the factory waxed up and tuned, ready to shred. However, we do recommend a deep hot wax application by a proffesional tune shop either before your first run, or after your first day. It'll keep your base in great conidtion and keep you sliding with ease.  For skis, we recommend DE-TUNING, or dulling the early rise portion of your ski edge with a green fibertex cloth or a gummy stone. No need for a file on this.  Also we recommmend a lite detune of the tip and tail edges, starting from where the effective edge contacts point out to the very tip and tail.  You dont need to detune the effective edges. 





How do I know what size snowboard I need? [Back to Top]

 The three main factors to take into consideration are your weight, your skill level and the type of terrain you are going to be riding. The boards don't react to the users height, but they do react to the users weight and ability to apply pressure to the effective edges. A board that is too small with over flex and feel loose and unstable. A board that is too big will be too stiff and will be harder to turn and manipulate. Boot size is also a factor to consider when choosing a snowboard. Our standard with boards will accomodate a mens 10.5-11, depending on the boot/binding combo and desired riding angles. We do have wide boards to accept the bigger sizes. If the user is a novice to intermediate, a shorter board that fits in the proper weight index will be a bit easier to learn on and gain confidence. A longer board will be better for more aggresive riders looking for more stability at high speeds, better landing platform and more float in the powder.  Also, as our boards get longer, the flex pattern gets progressivly stiffer.  





HSFC Guarantee [Back to Top]

HS GUARANTEE (Skis and Snowboards) USA ONLY

High Society has been building premium snowboards and skis since 2003.  Our collection represents 12+ years of research, development, and innovation.  During this time we worked directly with thousands of customers to fit them with the right HS gear.  Our knowledgeable team can communicate with you by phone, internet, or in person to make sure you are 100% satisfied with your purchase.  We are so confident in our gear's quality, performance, and fit that we are proud to offer the HS Guarantee.

HS focuses on direct to consumer sales - this allows us to price our product competitively for you, the customer.  However, it makes it more difficult to get hands on the product prior to making the purchase.  We understand this and are offering the Guarantee to prove our commitment to quality and performance.

How does it work?

Use any ski/snowboard for up to 3 days within a 14 day period (starting upon delivery of your ski/snowboard).  If you are not completely satisfied then return the ski/snowboard for a full refund minus shipping costs from and to High Society.  We can supply you with all shipping labels to make it easy.  

Boards and skis are subject to inspection upon return and must be in resellable condition.  This means no rock damage/ impacted edges/ core shots/ delamination/ etc…

*Guarantee subject to change/termination at any time.





HSFC Warranty Policy [Back to Top]

HIGH SOCIETY FREERIDE COMPANY, LLC (the “Company”) warrants its ski and snowboard products will be free from defects in material and workmanship for two (2) years from the date of purchase of the product. The Company warrants its clothing products will be free from defects in material and workmanship for sixty days from date of purchase of the product. The sole remedy under this Limited Warranty is product repair, replacement, or refund at the sole discretion of the Company.

This Limited Warranty only applies to the original owner of the product, and is not transferable to subsequent owners.   This Limited Warranty applies only if the product was purchased from the Company or an authorized dealer; products purchased at auctions or on closeout or discount/proform websites such as Experticity/Promotive are without warranty.

This Limited Warranty is void if: (a) the product has been subjected to abuse, misuse, or neglect, (b) the product has been improperly repaired, or repaired by an unauthorized company; (c) the product has been altered or modified in any manner, (d) the product’s bindings have been mounted more than once, or (e) the product has been mounted with tele bindings.

This Limited Warranty does not cover: (a) damage caused by impact with rocks, tree stumps, rails, or any surface other than snow, (b) damage caused by backseat landings, falls or crashes, (c) damage caused by improper mounting or adjustment of bindings, including bindings pulling out of the product, (d) minor base irregularities, (e) peeling, chipping, scratching or indentation of the topsheet, (f) graphic fading or discoloration, or (g) damage due to normal wear and tear.

In order to make a claim, you must return the product to the original place of purchase, together with the original sales receipt showing the name of the Company’s authorized dealer.  Hand written receipts will not be accepted.  If you are returning the product to the Company, you must also obtain a Return Merchandise Authorization (RMA) number from the Company; product returns without an RMA number and the original sales receipt shall not be accepted.  You are responsible for all shipping costs to ship the product to the Company. The Company may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements.  Any product that is repaired or provided as a replacement shall be warranted only for the remainder of the original warranty period.

REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE, AT THE COMPANY’S OPTION, IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY.  PURCHASER AGREES THAT THE COMPANY AND ANY THIRD PARTY SUPPLIERS/MANUFACTURERS SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES OR FOR THE DAMAGE, INJURY, OR LOSS OF LIFE, PROPERTY OR REVENUE, WHETHER BASED ON CONTRACT, TORT, PRODUCTS LIABIITY OR ANY OTHER LEGAL THEORY, EVEN IF THE DAMAGE, INJURY OR LOSS IS CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF THE COMPANY.  THE FOREGOING WARRANTY IS THE ONLY WARRANTY MADE BY THE COMPANY, AND THE COMPANY MAKES NO OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  NO AGENT OR REPRESENTATIVE OF THE COMPANY HAS ANY AUTHORITY TO EXTEND OR MODIFY THIS WARRANTY UNLESS SUCH EXTENSION OR MODIFICATION IS MADE IN WRITING BY A CORPORATE OFFICER OF THE COMPANY.

DISCLAIMER:  SKIING AND SNOWBOARDING ARE INHERENTLY DANGEROUS ACTIVITIES AND THE USER ASSUMES ALL RISK OF DAMAGE, INJURY OR LOSS OF LIFE IN USING THE COMPANY’S PRODUCTS. 





Processing and Shipping time [Back to Top]

Processing:

Online and phone orders take 1-2 business days to process and ship. You will be notified via email when your order ships.

Shipping Methods:

Fed-Ex Overnight - 1 business day + processing time
Fed-Ex 2 Day - 2 business days + processing time
Fed-Ex Ground - 3-5 business days + processing time

All orders to AK will ship via USPS, unless an expedited method is selected.





Recommended mounting position for skis [Back to Top]

|-C

This is the length center of the ski.  Mount here if you are skiing predominately in the park.  Best skis for this mount position are the Berzerk and Unseen.  Larger park riders will also mount the FRC at this location

|-PBC

"Progressive Boot Center" - This is recommended for freestlye oriented riders skiing the Vixen and FX.  The mounting position is still over the camber of the ski, but is pushed forward to allow for easier spinning.

|-CBC

"Classic Boot Center" - 95% of our customers mount their skis at this position.  It is the best spot to mount at for all mountain skiing in any condition.

 

Give us a call at 970 232 2953 for AT and telemark mounting recommendations.  Written recommendations will be posted shortly.





What is the HS Privacy Policy? [Back to Top]

At High Society, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.HighSocietyFreeride.com.

 

COLLECTION OF PERSONAL INFORMATION

We will ask you when we need information that identifies you individually or allows us to contact you directly (personal information).

We may ask for personal information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to a news, or engage in some other activity on our site. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address.

When you visit our website, we collect standard information about your hardware and software such as your IP addresses, browser type, operating system, pages visited on our site, referring and exit pages, and the dates and times of the visits.

This site visitation data is used to administer the site and provide general statistics regarding the use of highsocietyfreeride.com. Site visitation data is never linked to your personal information, and we do not use it to identify you individually without your permission.

USE OF PERSONAL INFORMATION

We will keep any and all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your personal information with third parties for their promotional use without your permission.

We will use the personal information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested, or contacting you about products and services that you have purchased. If you do not opt-out of communications from High Society, we may send you marketing notices including promotions of our products and services. You can opt-out of communications from High Society at any time (see "Control of Personal Information" below).

We sometimes contract with other companies to provide services such as packaging and mailing information, answering user questions, or processing credit card transactions. We will only provide these partners with the information they need to conduct their services, they will be prohibited from using the information we provide for any other purpose and we will require them to observe the intent of this Privacy Policy.

We may disclose your personal information when we reasonably believe that it is required by a law or legal process and to protect and defend our rights and interests and the rights and interests of our affiliates, suppliers, or users. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to enforce or apply these terms and conditions or to protect the rights, property, and safety of others and ourselves.

In the event we go through a business transition, such as a merger, an acquisition by another company, or a sale of all or a portion of our assets, users' personal information will, in most instances, be part of the assets transferred. Notifications of such a transition will be made using the mechanisms described in the "Changes to this Statement" section below.

CONTROL OF PERSONAL INFORMATION

You can confirm, change, or update personal information you have provided to us by contacting us directly at info@highsocietyfreeride.com with your request.

If you want to opt-out of communications from the company, you can do so by emailing your request to info@highsocietyfreeride.com. If you change your mind, you can opt-in again, by emailing this same address. When you opt-out of promotional communications from us, you may still receive service messages (such as an order confirmation), legally mandated notices, and critical messages that relate to the ability to use services you have purchased from us.

SECURITY OF THE INFORMATION WE COLLECT

We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal information. For example, we store personal information in a secure, limited access facility; sensitive information transmitted to us through our store (such as a credit card number) is encrypted for transmission using the Secure Socket Layer (SSL) protocol. The SSL encryption is designed to make the information unreadable by anyone but us.

PROTECTION OF CHILDREN'S PRIVACY

HighSocietyFreeride.com is a general interest website, and we do not knowingly collect any personal information from children.

PRIVACY AND ONLINE FORUMS

Information you post in online forums on the site is accessible to other people who can access the forums and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Personal information stored in your forum profile will not be displayed in the forum.

USE OF COOKIES AND CLEAR GIF TECHNOLOGY

When you visit our site, a cookie may be saved on your computer (if your computer accepts cookies), and if you return to the site the cookie may be read. We use cookies to help us collect the site visitation data described above and in some cases to deliver specialized content. A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party.

If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of our website.

We may also use Web beacons, clear gif technology, or action tags as mechanisms to collect aggregate site visitation data by tracking how users navigate to and through our website. We may also use this technology to track the delivery of HTML email messages. This data is collected exclusively for use in our marketing and research.

ENFORCEMENT OF THIS STATEMENT

If you have questions about the policies described in this statement, please email us directly at info@highsocietyfreeride.com.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-highsocietyfreeride.com website, even one that may contain the High Society logo, please be aware that we do not control the content and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Statement does not cover the information practices of those websites linked to our website. These other sites may send their own cookies to users, collect data, or solicit personal information.

  • That by visiting our site third parties (such as AdRoll) may place cookies on users’ browsers for targeted advertising purposes.

  • A description of the types of data (for example, IP addresses, cookie identifiers, website activity) that are collected for targeted advertising.

  • That this data may be used by third parties (such as AdRoll) to target advertising on other sites based on your online activity.

  • Users can opt out of receiving targeted advertising.  (for example, a link to the DAA opt-out site www.aboutads.infoor the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu.)


 

CHANGES TO THIS STATEMENT

We may from time to time update this privacy statement. When we make these updates, we will change the "last updated" date listed at the top of the statement. If we make a material change to this statement that affects our use of your personal information, we will update users by placing a more prominent notice on our home page.

CONTACT INFORMATION

We welcome your input on our privacy policy. If you have any questions or suggestions regarding our privacy policy, please contact us at info@highsocietyfreeride.com.

High Society Freeride Company, LLC
ATTN: Privacy
PO Box 6031
Snowmass Village, CO 81615 USA
+1 (970) 232-2953


 



 





What is the HS Return Policy? [Back to Top]

RETURN POLICY

No returns will be accepted without a Return Authorization number. To obtain an RA # please contact High Society Customer Service.

Returns are subject to shipping and a 15% restock fee.

No Returns after 60 days of purchase.

PHONE

1-888-505-0975

EMAIL

Info@HighSocietyFreeride.com

CUSTOM HATS

Custom hats are a specialty item and therefore cannot be returned or refunded.
To ensure you get the hat you want, please view the gallery to see similar items before placing your order. 

CLEARANCE ITEMS/Proforms/sale items

Clearance and special sale items cannot be returned or exchanged.  Items purchased at proform or from discounted or third party retailers cannot be returned or exchanged.

INFLATABLE STAND UP PADDLE BOARDS (ISUPS)

Manufacturing or Material Defect

If you suspect your board may have a manufacturing or material defect please notify High Society Freeride Company (hereinafter High Society) within 30 Days of the SUP delivery date with detailed pictures of the potential defect.  High Society will review the images and description of the potential defect.  High Society will determine the best course of action which may include and is not limited to issuing a replacement board or credit, or asking that the board be returned to High Society for further inspection if it is deemed that there is indeed a manufacturing or material defect, or a suspected manufacturing or material defect.

This does not cover normal wear and tear, or cosmetic issues.

Cosmetic Issues

High Society SUPs are constructed entirely by hand.  We cannot warranty or issue a credit for any cosmetic issues, or normal wear and tear. A cosmetic issue is considered anything that does not negatively affect the structural integrity or performance of the board.

Returns

Please contact High Society at info@highsocietyfreeride.com or (970) 232-2953 to discuss a return.  If a return is warranted, High Society will process the return and issue a RA number – packages cannot be shipped back to High Society without an RA.  Under certain circumstances we may ask for additional information before processing a return, or giving credit.

If a return is being processed that is not due to a manufacturing or material defect, the returned item is subject to a 15% restocking fee.  The item must be new, or fit for resale.

*returns without a RA filed and attached will not be accepted.